How Rental Guru protects rental workflow data.
A practical privacy policy for public listings, tenant actions, property operations, maintenance, vendors, dashboards, communications, and connected rental workflows.
Introduction
This Privacy Policy explains how Rental Guru collects, uses, stores, shares, and protects information when people use our websites, public rental listings, account dashboards, tenant application tools, messaging, maintenance workflows, vendor workspaces, documentation, blog, press pages, and related services.
Rental Guru is designed for a rental ecosystem that may include public visitors, tenants, property owners, property managers, vendors, administrators, and connected operational applications. Because rental workflows can include personal, property, financial, communication, and maintenance information, we treat privacy as a core product responsibility.
Public visitors may browse rental listings without creating an account.
Protected actions such as applying, requesting a tour, messaging, favoriting, paying, or submitting maintenance requests require login where applicable.
Role-based dashboards limit data visibility to the information a user is allowed to access.
Information We Collect
We collect information directly from users, automatically from device and usage activity, and from connected services that support rental operations. The exact information depends on the role, feature, and workflow being used.
For tenants, this may include profile details, contact information, rental application information, tour requests, messages, saved listings, maintenance requests, documents, lease status, and payment-related activity. For owners and managers, this may include property records, listings, photos, unit details, rent terms, tenant communications, applications, approvals, vendor assignments, operational notes, and dashboard activity. For vendors, this may include business profile details, assigned work, bids, job notes, proof uploads, schedules, and payout status.
Account data: name, email, phone number, role, organization, login activity, and preferences.
Property and listing data: addresses, descriptions, rent, availability, amenities, photos, maps, units, and public listing status.
Workflow data: applications, tours, messages, maintenance requests, vendor tasks, documents, notifications, audit logs, and status changes.
Technical data: IP address, browser, device type, operating system, session data, page views, diagnostics, and security logs.
How We Use Information
We use information to provide and improve the Rental Guru platform, operate rental workflows, keep users informed, protect accounts, troubleshoot issues, and support lawful business operations.
We also use information to connect related actions across dashboards. For example, a tenant tour request may appear in the tenant dashboard, manager dashboard, notifications, and operational logs. A maintenance request may move from tenant submission to manager review, vendor assignment, completion, and admin oversight.
To show public rental listings and property detail pages.
To process tenant applications, tour requests, messages, favorites, documents, and maintenance requests.
To help owners and managers operate listings, leases, payments, maintenance, vendors, and reporting.
To send notifications, service emails, workflow updates, security alerts, and support messages.
To detect fraud, unauthorized access, spam, abuse, technical failures, and security incidents.
How Information Is Shared
Rental Guru does not sell personal information. We share information only when needed to provide the service, complete a user-requested workflow, support an authorized role, operate connected services, comply with law, protect rights, or with user direction.
Some information is intentionally shared between roles. For example, a tenant application is visible to authorized owners or managers for that property. A vendor task is visible to the assigned vendor and relevant manager. A message is visible to the sender, recipient, and authorized administrative users where needed for support or compliance.
With authorized users in the same rental workflow, such as tenants, managers, owners, vendors, or admins.
With service providers that help with hosting, storage, analytics, email, notifications, payments, security, or customer support.
With connected Rental Guru suite applications when an authorized event must be routed for maintenance, messaging, import, AI insight, operations, or provider workflow.
With authorities, courts, or legal parties if required by law or necessary to protect rights, safety, and platform integrity.
Cookies, Analytics, and Tracking
We may use cookies, local storage, session storage, pixels, and similar technologies to keep users signed in, remember preferences, measure site performance, understand product usage, improve SEO, and protect accounts.
Some cookies are necessary for the platform to work. Others help us understand how people use public pages such as the homepage, rental listings, blog, docs, press, and contact pages. Users may control cookies through browser settings, but disabling essential cookies may affect login, dashboards, forms, and protected workflows.
Essential cookies support login, security, routing, and form operation.
Analytics cookies help us understand traffic, page performance, and content usefulness.
Preference storage may remember filters, role context, or interface choices.
Data Security and Retention
We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, role permissions, HTTPS, logging, backups, secure storage practices, and security monitoring.
We keep information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, prevent abuse, comply with legal obligations, and support legitimate business needs. When information is no longer needed, we may delete, de-identify, or archive it according to our retention practices.
Role-based access is used so users only see information appropriate to their account and permissions.
Sensitive values such as secrets and credentials should never be displayed publicly.
Rental Guru uses layered safeguards and incident-response practices to reduce risk and protect rental workflow data.
User Choices and Privacy Rights
Depending on location and applicable law, users may have rights to access, correct, delete, export, restrict, or object to certain uses of personal information. Rental Guru will respond to valid requests according to applicable legal requirements.
Users can update many account details from their dashboard. Requests involving account deletion, data export, privacy questions, or role access changes can be submitted through the contact page or support channel.
You may request a copy or correction of certain account information.
You may request deletion where legally and operationally permitted.
You may opt out of non-essential marketing communications while still receiving transactional or security notices.
Children, Fair Housing, and Sensitive Information
Rental Guru is not intended for children under the age required by applicable law to use online services. Users should not submit information for children unless they are legally authorized and the workflow requires it.
Rental decisions may be subject to fair housing, consumer reporting, privacy, landlord-tenant, and other laws. Owners, managers, tenants, and vendors are responsible for using the platform lawfully and avoiding discriminatory, deceptive, or unauthorized activity.
Changes and Contact
We may update this Privacy Policy as the product, legal requirements, or operational practices change. The updated version will be posted on this page with a revised date.
Questions about privacy, security, data handling, or account information can be sent through the Rental Guru contact page. For urgent account security issues, users should contact support immediately and avoid sharing passwords, tokens, or secrets in messages.